How to Check Your VEP Application Status

    To check your VEP application status, log in to the official VEP portal at vep.jpj.gov.my and open your vehicle - the status (Pending, Processing, Approved, or Rejected) shows there. Approval usually takes 5 to 10 working days. Here is what each status means and what to do if yours is stuck.

    What each VEP status means

    Pending / Submitted

    Your application is in the queue and has not been reviewed yet. Normal in the first few working days.

    Processing / Under Review

    JPJ is checking your documents. Most applications clear within 5 to 10 working days from here.

    Approved

    Your VEP is approved. You can now collect and activate your RFID tag and link it to Touch 'n Go.

    Rejected / Action Required

    Something needs fixing - usually a document mismatch, a photo issue, or a previous-owner record. Correct it and resubmit.

    Typical timeline from submission to RFID tag on your car

    Working-day ranges, not guarantees — JPJ workloads swing around enforcement deadlines. Use this as a mental model for when to worry and when to wait.

    1. Day 0

      Submit

      You upload documents and submit through vep.jpj.gov.my. The record appears as Pending almost immediately.

    2. Day 1–3

      Pending

      The application sits in the queue. No news is normal here — nothing to chase yet.

    3. Day 3–10

      Processing

      JPJ officers review your log card, IC/passport, and photos against the vehicle record.

    4. Day 5–10

      Approved

      Status flips to Approved and the collection window opens for your RFID tag.

    5. Day 5–14

      Tag installed

      Tag is fitted, activated and linked to Touch 'n Go before your first trip.

    Common rejection reasons and how to fix each

    Name mismatch between passport/IC and log card

    Fix: Use the passport spelling exactly as it appears on the log card; correct one side first if they truly differ.

    Log card photo cut off or has glare

    Fix: Retake on a flat surface, all four corners visible, no flash — a plain daylight photo works best.

    Previous-owner record not deregistered

    Fix: The previous owner's VEP record on the same vehicle must be cleared first; a deregistration is often needed before a fresh application will pass.

    Blurry front-quarter vehicle photo

    Fix: Shoot in daylight, plate clearly readable, no reflections on the windscreen.

    Expired IC or passport uploaded

    Fix: Renew the document first — an expired ID is auto-rejected regardless of the rest of the file.

    VIN typo on the form

    Fix: Copy the VIN character-by-character from the log card, not from memory; the letter O vs number 0 is the classic slip.

    If your status is stuck

    A status stuck on Pending beyond 10 working days is almost always a document mismatch or a previous-owner record. Read our full guide on a VEP application stuck in processing, or let us handle it - we can review your application and resubmit it correctly. We also handle the full VEP application if you would rather not chase the portal.

    VEP status questions

    Log in to the official VEP portal at vep.jpj.gov.my and open your vehicle. The status shown - Pending, Processing, Approved, or Rejected - is your current VEP application status. There is no separate status hotline; the portal is the source of truth.

    Most applications move from Pending to Approved within 5 to 10 working days. If it has been longer with no change, it is usually a document mismatch or a previous-owner record blocking it.

    First confirm every document matches your log card exactly. If it has been stuck beyond 10 working days, the application often needs to be corrected and resubmitted. See our guide on a VEP application stuck in processing, or message us and we will look into it.

    Yes. If we handled your application we monitor the status and tell you the moment it clears. If you applied yourself and are stuck, send us your details and we can advise on the fastest fix.

    Reviewers work on Malaysian business days, so status changes almost always land Monday to Friday, Malaysia time, excluding public holidays. Weekend applications sit as Pending until the next working day.

    The portal is the source of truth — JPJ does not confirm status by phone or email in a way you can rely on. If the portal shows Pending, that's the answer, even if you've written in.

    Log back in and look for a rejection note or required-action message on the vehicle record; it's usually there even if brief. The rejection reason maps to one of the common causes above (name mismatch, log card photo, previous-owner record, VIN typo). Correct that and resubmit; if it's unclear, send us the record and we'll read it with you.